M-Learning 7: Consuming m-learning

According to a recent Forrester report, enterprises are making smartphones and mobile applications (including m-learning) a priority, and formalizing or executing a mobile strategy is a priority for 49% of North American and European enterprises.

Figure 1 A Snapshot Of Enterprise Mobility Today (after Forrester Inc., 2008)

The ubiquity of mobile devices ensures that there is a ready market for m-learning content. I would assert that learning designers should take advantage of information workers’ experiences as consumers of content in other domains to successfully implement e-learning on mobile devices.

Now read on…

Forrester’s BlackBerry: An Emerging Platform For Mobile Collaboration study states that two-thirds of companies have fully deployed wireless e-mail, calendars, and contacts. Another 16% of firms are in the process of implementing wireless e-mail. That means over four-fifths of enterprises are using mobile messaging applications. This near-ubiquity of support for converged media devices (CMDs) puts a potentially very powerful learning channel literally in the hands of hundreds or thousands of employees today.

We can say that mobile phones and wireless e-mail are central to the activities of organizations. With the right mobile content and collaboration applications, most information workers could be both productive and in an always-on learning environment – imagine people learning while walking down the hall to a meeting, cramming in a little work before bedtime, or waiting for the train. CMDs are more valuable to information workers if they support:

Access to file systems, team workspaces, or intranet portals. It’s frustrating for organizations to invest heavily in content management systems and workspaces, only to find that the information is locked away, available only to desktop workers in an office environment. On-the-go information workers would save time if they could find and view information on their CMDs. The importance and effectiveness of mobile access to content is easily demonstrated: we live in a world where the President of the United States has firmly asserted the he is

…still clinging to my BlackBerry. They’re going to pry it out of my hands.

New York Times

A mobile browser that brings the Internet into learners’ hands. Devices like the iPhone, with its touchscreen, gesture-based interaction model, and Safari browser make the mobile Internet almost as functional as the Web on a desktop. Having access to on-demand information and learning on a device is a powerful plus for all information workers.

Instant messaging and ‘presence’. Virtual and ad hoc teams need to quickly connect, engage, and move on. Subject matter experts need to be available when needed. Presence means that a person’s availability is always known.

Training sessions that can be done while waiting for the bus, train, or in an airport boarding lounge. If learning content is packaged appropriately, hosted on a mobile learning management system, and delivered to a CMD, information workers can learn in their downtime.

M-Learning on the iPhone

As we chart the rise of non-formal, informal, and social learning, my view is that media, information, and communications applications will emerge that make learning fun. RSS feeds, updates, video, games, and social networks are just some of the engaging and effective ways that information workers (in their other life as consumers) already get their information.

With the lines between work and personal time disappearing, learning applications should have the friendly face of regular consumer applications. According to Drego et al (2009), of North American CMD owners with a job, 60% use their devices to access the Internet, 43% to read the news, 33% to check RSS-delivered information, and 28% to download or stream music and podcasts. This is a huge ready-made market for m-learning content.

M-learning's strongest capability is its timeliness. The relative effectiveness of mobile data channels is device- and software-dependent, but the ability to make contact any time, any where is a universal strength. Although the iPhone and other devices won’t replace those with a larger form factor any time soon, these devices benefit from the advantages of portability and ubiquity.

iPhone websites excel at providing information in multichannel contexts. Although the iPhone can access almost any Web site, many organizations choose to tailor sites for the iPhone’s small screen and strip them of Java- and Flash-based content. The best mobile sites support targeted, mobile-specific browsing behaviors such as search and content delivery. For example, YouTube enables viewers to search for content, read user ratings and reviews, and of course easily stream content.

More…

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References:

Drego, V. L., Rogowski, R., & Zinser, R. (2009) Match iPhone Capabilities To Customer Goals [Internet] Available from: http://www.forrester.com Accessed 17 February 2009

Schadler, T. (2008) BlackBerry: An Emerging Platform For Mobile Collaboration. [Internet] Available from: http://www.forrester.com Accessed 17 February 2009

Zeleny, J. (2009) ‘Obama Digs In for His BlackBerry’ In: The New York Times [Internet] Available from: http://www.nytimes.com/2009/01/08/us/politics/08berry.html?_r=1&em Accessed 20 February 2009

Mobile Learning 6: Effective Learning on Portable Devices

Before I investigate developing learning content for mobile devices I think it will be useful to conclude my current “list-mania” by describing m-learning in education generally. So, today’s post outlines some of the ways m-learning is being used.

Low-cost mass learning. The mobile phone is the only information device available to citizens in many parts of the world. This has prompted experiments using basic phone facilities, such as voice and Short Message Service (SMS), to support educational initiatives.

Low-cost education as a service. According to Gartner’s Nick Jones, companies such as Nokia are piloting low-cost educational services in emerging markets, such as India. These services exploit a simple interface on the phone, which delivers information and lessons using lowest common- denominator data contracts — for example, avoiding even the need for general packet radio service.

"Edutainment." Combining education and entertainment using games and simulations is a powerful learning technique. This can also leverage the substantial mobile application development experience of the gaming industry. Examples include a mobile augmented reality simulation game that tracks environmental pollution, and a mobile phone game to reduce the impact of culture shock when students arrive in a new country that's very different from their home countries.

Surveys, exams, questionnaires, data gathering and feedback. Mobile devices can provide an excellent platform for simple surveys, examinations, questionnaires and real-time feedback. Examples include lecture feedback, real-time surveys and simple multi-choice tests (for example, teaching vocabulary when learning a new language). At their simplest, these can be delivered as SMS messages asking the user to choose and option and respond, possibly with a deadline.

Performance support through instant information. Generally reference material (not learning) including simple media such as text, as well as richer media taking advantage of 3G connectivity. An example of performance support via a mobile phone is the wide range of dictionaries available for PDAs, covering a wide range of languages, law, medicine and other professional topics.

Creating learning material. Mobile phones are the most numerous audio, imaging and video capture devices available, and will play an important role in the creation of learning material as the facility to edit content and distribute material to YouTube-like nodes increases in sophistication. iPhone users can already author blog posts via the WordPress app.

Task/role-specific tools. Some organizations in have created specialized tools to allow access to specific learning and simulation material using a mobile device. SalesForce have build an iPhone app that enables customers access information through the iPhone's touch screen.

Learning support and administration. Many organizations experimenting with m -learning have explored mobile support for learning management and administration. Examples include reminders that assignments are due; flash-card applications to aid learning; and organizer applications to assist new students with their lecture timetables and finding the locations of lectures.

More…

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References:

Jones, N. (2008) M-Learning Opportunities and Applications. ID Number: G00163293 Gartner Research [Internet] Available from: http://www.gartner.com (Subscription or purchase required) Accessed 17 February 2009

Kineo and UFI/Learndirect (2009) Mobile Learning Reviewed. [Internet] Available from: http://www.kineo.com/documents/Mobile_learning_reviewed_final.pdf Accessed 17th February 2009