The E-Learning Curve Blog has moved!

You will be automatically redirected to the new address in 10 seconds. If that does not occur for some reason, visit
http://michaelhanley.ie/elearningcurve/
and update your bookmarks.

Friday, November 14, 2008

Manufacturing a New Consent: the Arrival of Social Media in Mainstream Culture

Barack Obama has over 100,000 followers on twitter. According to Twitterholic, that’s a lot more than anyone else. On Facebook, Obama has 2.2 million “friends” compared to 745,000 for McCain. On MySpace during the US Presidential Election, Obama had 588,000 friends compared to McCain’s 188,000.

Thanks largely to unprecedented use of the internet, Obama’s campaign attracted 632,000 new donors in September 2008. By some estimates Obama’s internet activities have now raised more than 1 billion dollars since he started campaigning. That’s more than ten times as much as John Kerry raised over the internet just four years ago.

Buzz News

Now read on…

As I discussed last time, the "Propaganda model" views the private media as businesses selling a non-media product — readers and demographic groups — to other businesses (advertisers). The theory postulates five general classes of "filters" that determine the type of news that is presented in news media. These five filters are:

1. Ownership of the medium
2. Medium's funding sources
3. Sourcing
4. Flak
5. Anti-Ideology

Ownership

Herman and Chomsky argue that since mainstream media outlets are either large corporations or part of conglomerates (e.g. Westinghouse or General Electric), the information presented to the public will be biased with respect to these interests. Such conglomerates frequently extend beyond traditional media fields, and thus have extensive financial interests that may be endangered when certain information is widely publicized. According to this reasoning, news items that most endanger the corporate financial interests of those who own the media will face the greatest bias and censorship.

It then follows that if to maximize profit means sacrificing news objectivity, then the news sources that ultimately survive must be fundamentally biased, with regard to news in which they have a conflict of interest.

Funding

Since the mainstream media depend heavily on advertising revenues to survive, the model suggests that the interests of advertisers come before reporting the news. Chomsky and Herman argue that, as a business, a newspaper has a product which it offers to an audience. The product is composed of the affluent readers who buy the newspaper — who also comprise the educated decision-making sector of the population — while the audience includes the businesses that pay to advertise their goods. According to this "filter", the news itself is nothing more than "filler" to get privileged readers to see the advertisements which makes up the real content, and will thus take whatever form is most conducive to attracting educated decision-makers. Stories that conflict with their "buying mood", it is argued, will tend to be marginalized or excluded, along with information that presents a picture of the world that collides with advertisers' interests. The theory argues that the people buying the newspaper are themselves the product which is sold to the businesses that buy advertising space; the news itself has only a marginal role as the product.

Sourcing

The third filter concerns the mass media's need for a continuous flow of information to fill their demand for daily news. In an industrialized economy where consumers demand information on numerous worldwide events unfolding simultaneously, they argue that this task can only be filled by major business and government sectors that have the necessary material resources. This includes mainly The Pentagon and other governmental bodies. Chomsky and Herman then argue that a symbiotic relationship arises between the media and parts of government which is sustained by economic necessity and reciprocity of interest. On the one hand, government and news-promoters strive to make it easier for news organizations to buy their services; according to the authors (p. 22), they

  • provide them with facilities in which to gather
  • give journalists advance copies of speeches and forthcoming reports
  • schedule press conferences at hours well-geared to news deadlines
  • write press releases in usable language
  • carefully organize their press conferences and "photo opportunity" sessions

On the other hand, the media become reluctant to run articles that will harm corporate interests that provide them with the resources that the media depend upon. Chomsky and Herman state (p. 22),

It is very difficult to call authorities on whom one depends for daily news liars, even if they tell whoppers.

This theoretical relationship also gives rise to a "moral division of labor", in which "officials have and give the facts," and "reporters merely get them". Journalists are then supposed to adopt an uncritical attitude that makes it possible for them to accept corporate values without experiencing cognitive dissonance.

During the year 2005 in the USA, the Government Accountability Office (GAO) criticized the George W. Bush administration for the preparation and distribution of videos which falsely give the impression of being interviews made independently of the administration. The New York Times reported that "more than 20 federal agencies, including the State Department and the Defense Department, now create fake news clips. The Bush administration spent $254 million in its first four years on contracts with public relations firms, more than double the amount spent by the Clinton administration." In April 2008, the New York Times revealed how the US Pentagon and Defense Department traded access to valuable information and powerful decision makers to ex-military officers, many now military contractors, who were parroting administration talking-points and providing favorable "analysis" regarding the Iraq War and related topics on/in major television, radio and print media.

Flak

For Chomsky and Herman "flak" refers to negative responses to a media statement or program. The term "flak" has been used to describe what Chomsky and Herman see as targeted efforts to discredit organizations or individuals who disagree with or cast doubt on the prevailing assumptions which Chomsky and Herman view as favorable to established power (e.g., "The Establishment"). Unlike the first three "filtering" mechanisms — which are derived from analysis of market mechanisms — flak is characterized by concerted and intentional efforts to manage public information.

Flak from the powerful can be either direct or indirect. The direct could include the following hypothetical scenarios:

  • Letters or phone calls from the White House to Dan Rather
  • Inquiries from the FCC to major television networks requesting documents used to plan and assemble a program
  • Messages from irate executives representing advertising agencies or corporate sponsors to media officials threatening retaliation if not granted on-air reply time.

The powerful can also work on the media indirectly by:

  • Complaints delivered en masse to their own constituencies (e.g., stockholders, employees) about media bias,
  • Generation of mass advertising that does the same,
    By funding watchdog groups or think tanks engineered to expose and attack deviations in media coverage that endanger vital elite interests.
  • By funding political campaigns that elect politicians who will be more willing to curb any such media deviations.

Anti-Ideologies

A final filter is anti-ideology. Anti-ideologies exploit public fear and hatred of groups that pose a potential threat, either real, exaggerated, or imagined. Communism once posed the primary threat according to the model. Communism and socialism were portrayed by their detractors as endangering freedoms of speech, movement, press, etc. They argue that such a portrayal was often used as a means to silence voices critical of elite interests.

With the Soviet Union's collapse, proponents of the propaganda model have argued that the functionality and credibility of anti-communism has been fundamentally compromised. Proponents state that new, more functional anathemas have arisen to take its place. Chomsky and Herman argue that one possible replacement for anti-communism seems to have emerged in the form of "anti-terrorism".

I would assert that to an extent social networking and the Read/Write Web has provided a means to enable people to circumvent the traditional filters of information dissemination. I would suggest that attempts to discredit the Obama campaign largely failed (or in some cases even rebounded on the proponents of the flak) due to the availability of information through channels other than the national and local broadcasters and print media, for example.

However, we must ensure our enthusiasm for the seemingly democratic nature of social media is tempered with rational analysis and reflection. In the previous paragraph I said that the RWW negated the five filters "to an extent" because much (but certainly not all) of the information distributed over the channels originated from the Democrat's campaign, and as such must be assessed as adhering to their agenda, to achieve their goals. In this context then, consumers of content would be well-advised to apply the same level of critical thinking to social media channels as to the traditional media.

______________________

References:

Buzz News [Internet] Available from: http://www.culture-buzz.com/blog/Top-5-Barack-Obama-s-Viral-Marketing-1875.html
Accessed 12 November 2008

Herman, E.S., Chomsky, N (2002). Manufacturing Consent: The Political Economy of the Mass Media. Pantheon Books.

Manufacturing dissent: Noam Chomsky and the crisis of the Western Left. [Internet] Available from: http://www.thefreelibrary.com/Manufacturing+dissent:+Noam+Chomsky+and+the+crisis+of+the+Western...-a0127013020 Accessed 12 November 2008

Wikipedia contributors, "Propaganda model" Wikipedia, The Free Encyclopedia, http://en.wikipedia.org/wiki/Propaganda_model Accessed November 6, 2008.

Friday, November 7, 2008

Social Software: the Runtime Effect

In yesterday’s post I alluded to the idea that Barack Obama’s recent US Presidential Election win could, in no small part, be attributed to his effective utilization of social media, including the use of tools and technologies like YouTube, Facebook, blogs, and even PayPal (and other online payment solutions). Citing James Surowiecki’s 2004 text The Wisdom of Crowds, I indicated the characteristics of crowd wisdom, and outlined the four criteria that separate wise crowds from irrational ones.

Social networking guru Clay Shirky describes the phenomenon of group dynamics mediated through Web 2.0 technologies as a “Run-time effect:”

You cannot specify in advance what the group will do, and so you can't substantiate in software everything you expect to have happen… [but social patterns emerge] that …are core to any software that supports larger, long-lived groups.

…there's this very complicated moment of a group coming together, where enough individuals, for whatever reason, sort of agree that something worthwhile is happening, and the decision they make at that moment is: This is good and must be protected. And at that moment, even if it's subconscious, you start getting group effects. And the effects that we've seen come up over and over and over again in online communities.

I would assert that this is the group run-time effect that was leveraged by the US Democratic Party, and that ultimately galvanized such a substantial number of voters to become involved in the democratic process. Shirky describes a number of ways in which these social patterns manifest themselves including:

Table 1 Run-time effects of groups

Pattern Characteristics Example
Identification of enemies

The identification and vilification of external enemies as a driver for group cohesion

The Open Source movement in the mid-Nineties versus Microsoft, as personified by Bill Gates
Veneration The nomination and worship of an icon or a set of tenets. The pattern is, essentially, we have nominated something that's beyond critique

Negatively criticizing Lord of the Rings on a Tolkien newsgroup or discussion forum

These group patterns emerge on the Internet, not because of the software, but because it's being used by people.

An Idea whose Time has Come

I would suggest that one of the primary reasons that social networking software played such a significant role in the 2008 US Presidential Election was precisely because of the nebulousness and loose structure of the read / write Web. But before we can look at this, it’s worthwhile to understand the role of traditional media in distributing information. As I’m not a broadcast media expert, I will investigate this through the filter of Edward Herman and Noam Chomsky’s Propaganda Model.*

First presented in their 1988 book Manufacturing Consent: The Political Economy of the Mass Media, the "Propaganda model" views the private media as businesses selling a non-media product — readers and demographic groups — to other businesses (advertisers). The theory postulates five general classes of "filters" that determine the type of news that is presented in news media. These five filters are:

1. Ownership of the medium
2. Medium's funding sources
3. Sourcing
4. Flak
5. Anti-communist ideology

I would strongly argue for the position espoused by Herman & Chomsky in Manufacturing Consent that as mass media news outlets are run by large corporations, they are under the same competitive pressures as other businesses. According to the authors, the pressure to create a stable, profitable business invariably distorts the kinds of news items reported, as well as the manner and emphasis in which they are reported. This does not occur as a consequence of market selection: those businesses who happen to Fairbalanced favor profits over news quality tend to survive, while those that present a more accurate picture of the world tend to become marginalized. In a nutshell, the Republicans had the politically conservative Fox News to deliver their campaign messages (reflecting the vested interests of powerful lobby groups, trans-national corporations, and the military-industrial complex in maintaining the status quo).

However, ranged against this (probably for the first time in history) was the availability of an alternative set of media channels to disseminate information combined with a new generation of voters familiar and comfortable with the media supported by the Internet.

And that’s what I’ll look at next time.

_________________

References:

Herman, E.S., Chomsky, N (2002). Manufacturing Consent: The Political Economy of the Mass Media. Pantheon Books.

Shirky, C. (2003). A Group Is Its Own Worst Enemy. A speech at ETech, April, 2003. [Internet]. Available from: http://www.shirky.com/writings/group_enemy.html Retrieved 14 October 2008.

Surowiecki J. (2004). The Wisdom of Crowds: Why the Many Are Smarter Than the Few and How Collective Wisdom Shapes Business, Economies, Societies and Nations. Doubleday.

* …and yes, I’m aware of, and entitled to my own biases – IMFB

--

Citing texts: great reference site

If, like me, you reference your research in your blog posts (and I suggest that you do, for reasons ranging from trustworthiness, competence of the author to elucidate on a topic, as well as not been accused of plagiarism), you probably know the irritation of formatting your references correctly.

Personally, I use the Harvard Style (because that’s what was specified in my under- and post-graduate programs) but you may use APA, Chicago, or one of myriad others.

While undertaking research for a blog post recently, I encountered a little gem of a resource online; it’s called CiteULike and as it says in their FAQ:

CiteULike is a free service to help you to store, organise and share the scholarly papers you are reading. When you see a paper on the web that interests you, you can click one button and have it added to your personal library. CiteULike automatically extracts the citation details, so there's no need to type them in yourself. It all works from within your web browser so there's no need to install any software. Because your library is stored on the server, you can access it from any computer with an Internet connection.

Like Delicious, CiteULike is tag-based, and has a flexible information filing structure. It also supports BibTeX formatted references, as well as the ability to generate bibliographies. citeulikelogo

Fantastic!

Even this level of functionality is a godsend for nerds like me. But, as the saying goes, there’s more. CiteULike will also take your reference details and format them according to a style of your choice.

______________

References:

CiteULike Website http://www.citeulike.org

--

Thursday, November 6, 2008

Collective Knowledge and the Wisdom of Crowds

Today, I’m minded to discuss the concept of the effect of information-sharing on the collective consciousness and individual decision-making (and yes, friends, this series of posts will probably allude to the use of social software in the success of Barak Obama’s recent US Presidential election campaign, and maybe even a little about how we can leverage social software technologies for e-learning).

Now read on…

In his seminal 2004 book The Wisdom of Crowds, James Surowiecki discussed the aggregation of information in groups, resulting in decisions that, he asserts, are often better than choices that could have been made by any individual member of a group. The author suggests that typically people look for what he calls the “single decision-maker;” an acknowledged expert who uses their judgment to provide solutions or answers, whereas the better strategy is probably to look for “as diverse and wide a pool of decision-makers as [possible].”

Table 1 Characteristics of crowd wisdom

Cognition Market judgment, which Surowiecki argues can be much faster, more reliable, and less subject to political forces than the deliberations of experts or expert committees.
Coordination Common understanding within a culture allows remarkably accurate judgments about specific reactions of other members of the culture. For example, knowing the Rules of the Road has the benefit of optimizing traffic flows.
Cooperation How groups of people can form networks of trust without a central system controlling their behavior or directly enforcing their compliance.

However, we know that not all groups are wise. Consider, for example, violent mobs, investors in stock market bubbles, or property developers in Ireland in the second half of this decade. According to Surowiecki, four criteria separate wise crowds from irrational ones:

  • Diversity of opinion
    • Each person should have private information even if it's just an eccentric interpretation of the known facts.
  • Independence
    • People's opinions aren't determined by the opinions of those around them.
  • Decentralization
    • People are able to specialize and draw on local knowledge.
  • Aggregation
    • Some mechanism exists for turning private judgments into a collective decision.

Clay Shirky (2003) asserts that there was no real means for any group to meet these four criteria until the emergence of social software:

Prior to the Internet, the last technology that had any real effect on the way people sat down and talked together was the table. There was no technological mediation for group conversations. The closest we got was the conference call, which never really worked right -- "Hello? Do I push this button now? Oh, shoot, I just hung up." It's not easy to set up a conference call, but it's very easy to email five of your friends and say "Hey, where are we going for pizza?" So ridiculously easy group forming is really news.

It can be said that e-mail, blogs, wikis and so on are not social per se: Shirky considers that these technologies enable other communications channels including broadcasting (spam), one-to-one (SMS texting), and one-to-many (blogs), as much as collaborative interaction. More accurately, network-based internet technologies are not necessarily social, but they can support social patterns.

More…

_________________

References:

Shirky, C. (2003). A Group Is Its Own Worst Enemy. A speech at ETech, April, 2003. [Internet]. Available from: http://www.shirky.com/writings/group_enemy.html Retrieved 14 October 2008.

Surowiecki J. (2004). The Wisdom of Crowds: Why the Many Are Smarter Than the Few and How Collective Wisdom Shapes Business, Economies, Societies and Nations. Doubleday.